Community Management is an always-on essential, plus it can really help drive awareness of your brand. Not only is it needed to deliver a great customer experience, it also holds value when engaging proactively.
Community Management is particularly important for luxury brands where it can tie together the offline & online experience by providing a high level of service.
- Validates the channel as ‘active’ within the algorithm, helping to boost organic visibility
- Drives brand awareness and in turn, helps grow followers
- Helps solidify your brand tone of voice