Paid Media Account Director


To be a senior member of the Paid Media department, showing passion for what you do and focusing on building excellent client relationships whilst delivering industry leading results.  We are a small but fast growing independent agency that service the world’s leading luxury and premium clients, across all media channels. Reporting directly to the Head of Performance Marketing, we are looking for an Account Director to support the departments growth by taking ownership of client delivery, proactively developing processes & best practice and directly managing a small team of Account Managers & Executives.


To be successful in this role you will need to:

  • Own a dynamic portfolio of clients, leading the team and taking full responsibility of their campaigns from planning to launch, through to ongoing optimisation, reporting & strategic development.  Through this, ensure the department sees continuous growth by setting clear KPI targets and producing action plans to achieve them with each client.   
  • Develop strong client relationships with key stakeholders and through this achieve & maintain +90% client satisfaction scores
  • Continuously monitor industry news and evaluate new technology & data providers to deliver strategic recommendations for growth.  Own the day to day relationship with key 3rd party stakeholders
  • Confidently uses cross-channel knowledge to lead client relationships, ensure the relevant internal teams are collaborating as one account delivery team and to successfully upsell/cross-sell to existing Paid Search,  Programmatic, Social, SEO and Web Development clients
  • Confidently deliver pitch proposals for new business, laying out a clear full funnel strategy tailored to each new prospect and doing so in a visually appealing way.  
  • Lead the continuous development and implementation of clear best practice processes for onboarding new accounts, managing them on a day to day basis and reporting back to clients.  Continuously review & improve these processes whilst coaching junior team members to ensure they are followed across the department / wider agency where relevant 
  • Continuously develop client & internal teams via training which is created and delivered by you.  This should include technical and soft skills
  • Support your team in setting clear and achievable stretch goals.  Coach and guide your team to achieve these goals and challenge themselves to grow in their career development
  • Demonstrate a strong sense of self-motivation and self-drive by regularly putting forward new ideas / solutions, both to clients for their accounts and to the HoPM for improvements to the department / agency 

Our people are at the heart of what we do and we ensure all new team members can demonstrate that they are:

  • Proactive
  • Supportive
  • Take ownership
  • Take pride in their work

For this role, you must also demonstrate that you are:

  • Intelligent, analytical and data driven
  • Curious & not willing to simply accept the status quo
  • Calm under pressure
  • Self aware & always challenging yourself to grow 
  • Down to earth – we’re passionate about our work but we know what’s important in life and we like to have fun along the way
  • High degree of autonomy in a role that has potential to grow as the company grows
  • Competitive salary 
  • 25 days’ holiday per annum plus bank holidays 
  • £500 contribution to personal development / gym membership via our Mind Body & Soul initiative 
  • Medical Cash Plan 
  • We reward loyalty in our teams with an option to take a sabbatical at two and four years service 
  • Cycle to work scheme 
  • Core hours 
  • Family friendly policies 
  • 3% Pension 
  • Free coffee, tea and fruit
  • Free beers every Friday
  • Free breakfast all week 
  • Perkbox account
  • Quarterly socials 

Web Development & Design