careers

Client Services Director

MISSION

To be responsible for the Client Services discipline of the agency. This person’s core responsibility is to increase revenue through the growing of accounts through both upselling and cross selling by developing relationships with core clients. This person also must ensure that client satisfaction remains high, act as an escalation point on key accounts and take ownership of the Client Services strategy at the agency as well as deal with in-bound sales opportunities. 

OUTCOMES:
  • Strong relationships and rapport are built with our senior clients, acting as the strategic point of contact to ensure that we have a close understanding of our clients needs and are reacting accordingly  
  • Grow, upsell, cross sell and develop accounts across the agency year on year at a growth level agreed with the Director’s of the business
  • New opportunities are identified and works with the Marketing and New Business team, the Client Services Director leads those in-bound opportunities where necessary 
  • The Client Satisfaction Survey is run and owned to ensure that clients are getting the service that they need across all service lines and implement strategies to improve services and Survey scores 
  • The core escalation point for big accounts,dealing with any situation in a calm, considered manner resulting in a positive outcome for both the client and team  
  • All client services activity accords to best practice, by working with the team leads and helping to identify and present new opportunities where possible 
  • Deliver strategic recommendations for growth through knowledge gained by continuously monitoring industry news and evaluating new technology & data providers 
COMPETENCIES

Our people are at the heart of what we do and we ensure any new team member can demonstrate that they are:

  • Efficient
  • Honest and operate with integrity
  • Organised with a strong work ethic
  • Highly motivated & enthusiastic
  • True to your word (verbal and written)
  • Intelligent, analytical and data driven
  • Curious & not willing to simply accept the status quo
  • Have high levels of attention to detail
  • Proactive & fast moving, without being abrasive 
  • Calm under pressure
  • A visionary and strategic thinker
  • Good listener
  • Team player
  • Self aware & always challenging yourself to grow 
  • Able to mentor and develop others
  • Down to earth – we’re passionate about our work but we know what’s important in life and we like to have fun along the way
COMPANY BENEFITS
  • High degree of autonomy in a role that has potential to grow as the company grows
  • Competitive salary 
  • 25 days’ holiday per annum plus bank holidays 
  • £500 contribution to personal development / gym membership via our Mind Body & Soul initiative 
  • Medical Cash Plan 
  • We reward loyalty in our teams with an option to take a sabbatical at two and four years service 
  • Cycle to work scheme 
  • Core hours 
  • Family friendly policies 
  • 3% Pension 
  • Free coffee, tea and fruit
  • Free beers every Friday
  • Free breakfast all week 
  • Perkbox account
  • Quarterly socials 

 

Business Development
  • VP Business & Client Development

    New York
Client Services
Paid Media
SEO