Senior Account Manager, Yes YOU! Join our team by applying here.
To be the senior Account Manager in the web part of the business of Verb. To be responsible for all client services for the website clients and to support the Head of Production to ensure that our clients are getting the best possible service. To directly manage and own the relationship for the highest value and most important clients and to be the core escalation point for all of the others.
- Build and maintain excellent relationships and budgets at all levels of the business.
- Proven ability to grow accounts and strategically upsell / cross sell.
- Proven track record in managing large digital website builds
- Proven track record in managing large eCommerce website builds
- Experience managing and mentoring junior Account Managers.
- Good understanding of web design and development process including; UX, scoping, project management frameworks, user testing and research.
- Project management experience, the ability to multitask and remain calm under pressure.
- Confidence discussing possible digital and creative solutions.
- Excellent verbal and written communication, including outstanding presentation skills.
- A strong commercial head for how to create opportunity.
- Experienced dealing with luxury clients
- Strong negotiation and conflict management skills.
Our people are at the heart of what we do and we ensure any new team member can demonstrate that they are:
- Honest and operate with integrity
- Organised with a strong work ethic
- Highly motivated & enthusiastic
- True to your word (verbal and written)
- Intelligent, analytical and data driven
- Curious & not willing to simply accept the status quo
- Have high levels of attention to detail
- Proactive & fast moving, without being abrasive
- Calm under pressure
- A visionary and strategic thinker
- Good listener
- Team player
- Self aware & always challenging yourself to grow
- Able to mentor and develop others
- Down to earth – we’re passionate about our work but we know what’s important in life and we like to have fun along the way